An Update Regarding COVID-19


In order to ensure the safety and health of our customers and employees, THE RIDE has decided to cancel all departures of THE RIDE, THE TOUR and THE DOWNTOWN EXPERIENCE in parallel with the Broadway ordered suspension.  Please check our schedule for updates on ticket sales and future reservations.

If you have purchased tickets for a departure between March 16, 2020 and May 31, 2020, please contact your original point of purchase or email our Customer Care Department: [email protected] for a refund or rebooking for a date and time once we reinstate departures.  If you booked using a pass program during the above dates, your booking will be automatically cancelled and your credit card not charged.

Thank you in advance for your understanding & stay safe!

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Safety Advisory

SAFETY ADVISORY: THE RIDE, THE TOUR & THE DOWNTOWN EXPERIENCE COULD AGGRAVATE CERTAIN HEALTH CONDITIONS. The experience involves motion, sideways seating on the bus, constant starting and stopping, loud music, sounds effects, theatrical and strobe lighting, multiple television screens, and virtual reality moments specifically on THE DOWNTOWN EXPERIENCE. There is also a simulation which involved floor shaking, sudden tilting and jarring actions, in addition to loud sounds and flashing lights. THE RIDE, THE TOUR & THE DOWNTOWN EXPERIENCE are not recommended for guests with motion sickness or dizziness, sensitivity to strobe or other lighting effects, back, neck, or similar physical conditions, heart conditions or high blood pressure, or sensitivity to loud sounds. You are responsible for the use of your best judgements when deciding to experience our products. THE RIDE, THE TOUR & THE DOWNTOWN EXPERIENCE are not wheelchair or handicapped accessible. However, THE RIDE, LLC does try to accommodate passengers of all abilities, when possible. Disabled passengers would need to be able to ascend and descend 4 steps to board and deboard the bus, with assistance from members of their party. For liability reasons, THE RIDE, LLC staff is not allowed to assist, except in emergency. Folding wheelchair storage can be accommodated onboard or at the box office, depending on available space.

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